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Article
Publication date: 23 February 2024

Erdim Kul, Bekir Bora Dedeoğlu, Fulden Nuray Küçükergin, Marcella De Martino and Fevzi Okumus

This study investigates to what extent the values perceived by tourists throughout cultural tours impact their overall satisfaction levels and behavioral intentions related to the…

Abstract

Purpose

This study investigates to what extent the values perceived by tourists throughout cultural tours impact their overall satisfaction levels and behavioral intentions related to the destination. This study further examines the moderating role of tour guide competency in the relationship patterns concerned.

Design/methodology/approach

Empirical data were collected via a survey from 420 foreign tourists who visited Cappadocia and participated in guided cultural tours. Partial least squares-structural equation modeling was used for data analysis.

Findings

Study results reveal that the effects of quality, emotional, monetary and social value perceptions of tourists gained through cultural tour experiences on their overall satisfaction levels and the effects of overall satisfaction on recommendation and revisit intention are positive and significant. Furthermore, the moderating role of tour guide competency is significant and positive in the relationships between quality value and satisfaction and between satisfaction and revisit intention.

Originality/value

This study offers a critical analysis of discoveries concerning the pivotal role of tour guide competency within the cultural tour experience.

Details

International Hospitality Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2516-8142

Keywords

Article
Publication date: 14 May 2020

Fulden Nuray Kucukergin and Yuksel Ozturk

The preservation of social structure in slow cities has not been adequately examined in the literature. Therefore, the aim of this study is to examine social change perceptions of…

Abstract

Purpose

The preservation of social structure in slow cities has not been adequately examined in the literature. Therefore, the aim of this study is to examine social change perceptions of local people in a slow city. Whether the dimensions of social change differ according to gender and inhabitancy was investigated.

Design/methodology/approach

Multivariate analysis of variances was used for data analysis. Data were collected from 399 participants in Seferihisar.

Findings

Results showed that the perception of local people related to social change differs according to their gender and duration of stay in Seferihisar. Differences were also examined for each sub-dimension of social change.

Originality/value

The preservation of social structure in slow cities has not been adequately examined in the literature. Accordingly, this study explores social change with five sub-dimensions in the context of Cittaslow.

Details

International Journal of Tourism Cities, vol. 6 no. 4
Type: Research Article
ISSN: 2056-5607

Keywords

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